Frequently Asked Questions
Everything you need to know about your Jaanuu experience.
How do I determine the right size for my scrubs?
We recommend referring to our comprehensive Size Guide, which includes specific measurements for our various fits. If you are between sizes, we suggest sizing up for a more relaxed fit or sizing down for a tailored look.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return.
How should I care for my Jaanuu garments to ensure longevity?
To maintain the quality of our technical fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or fabric softeners, as these can break down the moisture-wicking properties.
When will my order ship and how can I track it?
Orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.
Do you offer group discounts for medical offices or teams?
Yes, we offer specialized pricing and concierge services for group orders of 10 units or more. Please visit our 'Group Orders' page to connect with a dedicated account manager.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Afterpay.