Returns & Exchanges
We want you to feel confident and comfortable in your Jaanuu scrubs, which is why we offer a seamless 30-day return and exchange policy for all unworn, unwashed items with tags attached. Whether you need a different size or a new style, our goal is to ensure you have the perfect fit for your demanding workday.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is submitted, download and print the prepaid UPS shipping label provided via email.
Package Your Items
Place your items in their original packaging, include the packing slip, and securely attach the prepaid label to the outside of the box.
Drop Off and Refund
Drop off your package at any authorized UPS location; once received and inspected at our warehouse, we will process your refund or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing